FAQs

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Solar

Solar panels absorb the sun’s energy throughout the day and convert it into direct current (DC) electricity. Most homes and businesses run on alternating current (AC) electricity, so the DC electricity is then passed through an inverter to convert it to usable AC electricity.

At that point, you either use the electricity in your house or send it back to the electric grid.

The amount of power your solar energy system can generate is dependent on sunlight. As a result, your solar panels will produce slightly less energy when the weather is cloudy, and no energy at night. However, because of high electricity costs and financial incentives, solar is a smart decision even if you live in a cloudy city.

When you install solar panels on your property, you will still be connected to the grid. This allows you to draw from the grid when your system is not producing all of the power that you need, and send power back to the grid when you produce more than you use. It is possible to go off the grid with a solar energy system that includes battery storage, but it will cost significantly more and is unnecessary for the majority of homeowners.

When you install a solar energy system on your property, you save money on your electricity bills and protect yourself against rising electricity rates in the future. How much you can save depends on the utility rates and solar policies in your area, but going solar is a smart investment regardless of where you live.

Solar power, like other renewable energy resources, has many environmental and health benefits. Going solar reduces greenhouse gas emissions, which contribute to climate change, and also results in fewer air pollutants like sulphur dioxide and particulate matter, which can cause health problems.

Studies have shown that homes with solar energy systems sell for more than homes without them. However, your property value will only increase if you own, rather than lease, your solar panel system. In most parts of the country, going solar will actually increase your property value more than a kitchen renovation.

Unless your solar energy system includes battery storage and you are fully off the grid, you will still receive a bill from your utility. However, you can dramatically reduce your bill, or even cut the amount you owe to £0, with a solar panel system that matches your energy use.

Southerly-facing roofs with little to no shade and enough space to fit a solar panel system are ideal for installing solar. However, in many cases there are workarounds if your home doesn’t have the ideal solar roof.

Flexible finance

Spread the cost of your new Solar PV and Battery Storage systems with our flexible finance options.

Battery Storage

The simple answer is that the home battery system stores electricity for use in your home at another time. The demand for energy within the home isn’t at one level all day, especially if there are periods when some or all of the family are out of the house. This means that for some periods of the day, the electricity being generated by their solar panels isn’t being fully utilised. Of course, when the sun goes down or the weather is particularly bad, the solar PV can’t generate electricity, and you need to draw from the grid to power your home. A home battery means that you have solar energy stored to use before you need to take form the grid. 

The life of a solar battery depends on the battery technology. Typically, the solar battery’s useful. lifespan ranges between 5 to 15 years. If you install a solar battery today, there is a good chance you will need to replace it at least once if you want to match the 25 year lifespan of your solar panel system. However, just as the lifespan of your solar panels has increased significantly in the past decade, solar battery technology is starting to see dramatic technological advancements that are improving its life, performance and value. 

Temperature. That’s why the primary factor impacting how long your batteries will last is proper storage in a reasonably cool location. The battery’s temperature profoundly affects the lifespan of a solar battery backup, so it is crucial to ensure the enclosure is maintained correctly, there is proper cooling to reduce heat, and protection from freezing temperatures. If a solar battery’s temperature drops below 30 degrees Fahrenheit, it will require more voltage to reach maximum charge; when the same battery rises above the 90 degrees Fahrenheit threshold, it will overheat and require a reduction in charge. To help with this problem, many leading battery manufacturers, like Tesla, LG and Q Cells, provide temperature moderation as a feature. Choosing a quality battery manufacturer, along with maintenance efforts to ensure proper temperature controls, will significantly extend the life of your batteries.

If your household has very high energy requirements in the evenings, especially during longer winter nights, smaller battery storage systems may not be able to hold enough power for all of your needs at night. For example, if your wanted to run several thirsty appliances at once in the evening, such as kettles, microwaves, washing machines, along with TVs, lights, fridges, etc, your battery would discharge at a much quicker rate than that of a less busy household with lower energy demands. Home battery systems are also limited to the amount of electricity output they can give at any one time. It’s important to choose a battery storage system for your home which is best matched to your household’s needs. 

The size of home battery system that you need will depend on the size and energy requirements of your home. The average household uses between 8-10 kWh of electricity per day. Home storage batteries start at around 2.5-5 kWh in capacity for small systems, up to the larger systems which offer around 13-15 kWh of energy storage.

We would typically size a system by following a two step approach:

Economically, the ideal size for a battery is one that would cover your evening and nighttime usage (with a little to spare, just in case). Your electricity demand will empty the battery by next morning, meaning it has the maximum possible space to capture the next day’s sunshine.

We then sense check this against the size of your solar PV system. Obviously, there’s no point having a large battery if your generation is small – as you’d never be able to fill it.

So in practice, some home battery systems are sized to the demand of the home, but in some cases they are sized to what the solar PV system can produce. Getting this right is complex, which is why our expert engineers are on hand to help you find the right system for your home.

You will need to bear in mind that home storage batteries might well not receive enough energy to charge every day (depending on the weather and how much solar electricity your home generates and uses). Find out more about how this can work around the year here.

With a correctly-sized battery system for your home in the UK, you should ideally have enough energy waiting to meet your evening and overnight needs for the majority of the year, but are likely to need to draw electricity from the grid in the winter months.

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Air Source Heat

An air source heat pump is suitable for most types of properties but one of the key factors that will help you decide whether a heat pump is right for your home will be the current level of heat that is escaping through your roof, walls and windows.

As heat pumps are low temperature systems, it is important that any heat loss from your home is minimised, and this can be achieved with suitable levels of loft insulation, double glazed windows and wall insulation. Typically, a home built since the late 1990s will be sufficiently insulated and suitable for a heat pump. An accurate heat loss calculation should also be used to help determine the suitability of a property for an air to water heat pump. 

Government funding is available to support homeowners who want to install renewable energy systems or energy efficiency measures into their home.

Boiler Upgrade Scheme

The Boiler Upgrade Scheme provides eligible homeowners in England and Wales with a grant of up to £7,500 if they replace their gas or oil boiler with an air source heat pump. In addition, certain types of energy saving materials, such as heat pumps, are currently eligible for a zero rate of VAT.

Every installation is different so calculating an average cost of a heat pump installation is difficult, an estimate from £10,000 up to £15,000.

For homes which do not require additional insulation measures, the installation costs will be lower than a property which may need loft or wall insulation installed.

In most instances planning permission is not required because an air source heat pump installation is considered permitted development provided certain conditions are met. Provided the size of the heat pump’s outdoor compressor unit does not exceed 0.6 cubic meters and provided the heat pump unit complies with MCS Standards, installing a heat pump should not require planning permission. It is always recommended to check with your Local Authority Planning Department to ensure that you are complying with their requirements.

No. A common misconception about air source heat pumps is that they are noisy but, as long as they are installed correctly (for example, fitted on anti-vibration feet and on a level surface), heat pumps today operate quietly.

Energy Solutions Tailored to you

Build the perfect solar package tailored to your needs.

EV Chargers

Like a mobile phone, all electric vehicles need to be charged to enable them to run. EV chargers provide the ability to charge your vehicle by pulling an electric current to the vehicle up to 4 times faster than your standard plug sockets.

You will not require planning permission; however, you will need to notify your Distribution Network Operator (DNO) when you have an electric vehicle (EV) charger fitted at your home. The DNO is responsible for managing the local electricity distribution network and ensuring its stability and safety.  We will do this on your behalf.
By notifying the DNO, they can consider the increased demand on the local electrical infrastructure due to the EV charger. This helps them plan and manage the network effectively, ensuring that it can accommodate the additional load without causing any issues.


Notifying the DNO is a proactive step to ensure the safe and efficient operation of your EV charger and to avoid any potential strain on the local electricity network.

Installation includes a quality EV unit of your choosing, and a separate consumer unit with surge protection to meet current regulations.  Full test and inspection and appropriate certification.

The cost to run an EV charger will depend on several factors, including the electricity rate in your area, the power rating of the charger, and the amount of time you spend charging your vehicle.
Here are some steps to assist you with estimating the cost:

  1. Determine the power rating of your EV charger: The power rating is usually measured in kilowatts (kW) and can vary depending on the charger model. Common power ratings range from 3.7 kW to 22 kW or higher.
  2. Check your electricity rate: Contact your electricity provider or review your energy bill to find the cost per kilowatt-hour (kWh) for your specific tariff. This rate can vary based on your location, time of day, and type of tariff (e.g., fixed, variable, or time-of-use).
  3. Calculate the charging time: Estimate the average hours per day or week that you will use the EV charger. Multiply this by the power rating to determine the total kilowatt-hours consumed during that period.
  4. Calculate the cost: Multiply the total kilowatt-hours by the electricity rate per kWh to calculate the approximate cost of running your EV charger for that period. Keep in mind that electricity rates can differ between peak and off-peak hours, so it’s worth considering any time-of-use or flexible tariffs that may be available in your area. Additionally, other factors such as energy efficiency and charger utilisation can affect the overall cost.

Yes, and we will ensure that the warranty documentation is completed and registered.

Flexible finance

Spread the cost of your new Solar PV and Battery Storage systems with our flexible finance options.

Infrared Radiators

Infrared heating systems and panels are exciting and innovative products that function by heating objects rather than heating air, a principle that brings with it numerous benefits and advantages. Powered by electricity, these heaters transmit ‘far infrared’ rays, invisible to the human eye but have the potential to vastly reduce heating costs and transform the way rooms, buildings, and spaces are heated in the UK.

With the possibility of installation on walls and ceilings, flexibility is hugely increased. While infrared rays are invisible to the human eye, they act on surfaces rather than air currents, offering a vastly superior level of efficiency for sustaining temperatures. Far infrared technology has been adapted to heat domestic homes, offices, retail, and commercial environments.

Redwell infrared heaters are 100% safe. We naturally absorb and emit infrared waves every day. Infrared waves have surrounded us for thousands of years, from the sun and from fires and stoves. Unlike UV, Gamma, or X-rays, Infrared waves are completely harmless.

Lower running and maintenance costs and, thanks to the rejuvenating qualities of infrared technology, a healthier lifestyle.

Depending on the type of installation (retrofit or new build), wiring can be completely hidden or collected discreetly in a cable tidy.

Since all energy is converted to heat, infrared panels are 100% energy efficient at the point of use.


With no moving parts and no degradation potential, infrared panels offer excellent durability and low maintenance requirements.

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